Return and Refund Policy

Return and Refund Policy of Babylonia World

At Babylonia World, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.

Return Shipping Costs
Customers are responsible for the shipping costs for returns. Babylonia World does not reimburse return shipping costs and is not liable for expenses incurred during the return process.

Deadline for Return Notification
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.

Exchanging Sale Products
Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure that you select the correct size before making a purchase.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process
To initiate a return, please send an email to info@babyloniaworld.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Obligation to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee the correct processing of your request.

Conclusion
Babylonia World is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at info@babyloniaworld.com.