FAQ
General Questions
What payment methods can I use?
We accept Bancontact, Apple Pay, Google Pay, PayPal, iDeal, American Express, Visa, Mastercard and Maestro.
How can I search to find products on the website?
You can visit all of our products by navigating through the website. On top of the page you can find the Watches button. In the footer you can find several other links.
How do I track my order?
We strive to process and ship orders promptly within 24–72 hours of placement. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. In the header, you will also find a link where you can look up the tracking number. This will show the most recent updates on your package.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Shipping & Returns
My shipping address is wrong, what now?
Contact us immediately with your correct address and order number. If possible, we will adjust your address before it has been shipped. If it already has been shipped, and the parcel is lost, there is no way we can process a refund or replacement. Keep in mind this is a mistake from your side, but we will do our best to assist you.
What is the shipping time?
Shipping time varies by country and region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
Europe: 5-7 business days.
*Note: The days listed above are only estimates in business/working days and do not include our 24-72h processing time.
While we will do all that we can to make sure your order is delivered on time, Babylonia World cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
What do I do if I receive a faulty item in my order?
Contact us immediately and make sure to describe the issue. If eligible, we will give you a return address to which you can return it for an exchange or a refund.
What if my package is stolen or lost?
Babylonia World is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address, and you have not received it, please report it and/or file a claim with your respective shipping carrier.
What about duties, taxes and fees?
International shipments may be subjected to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Babylonia World has no control over these charges, nor can Babylonia World predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.